Water-Based Intimacy Lubricant | Ultra-Gentle LGBTQ+ Inclusive Care

Ulovejoy Shipping Information:

Discreet Packaging: All orders are shipped in plain packaging and the shipping label does not mention our product name. In fact, there is no clue on the outside of the box as to the contents! You can feel safe having a shipment sent to your home or work address (assuming nobody else opens your mail, of course!).

General Shipping and Tracking:

Processing Time: In most cases, your order will be processed in 1 business days, your order will be shipped within 2-3 business days after your order is processed. Some Special Order Items may take 5-7 business days to ship from our warehouse. Your In-stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. Please feel free to inquire about item availability and please contact us through email or livechat Telegram: Ulovejoy if bit urgent. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. After the order leaves the warehouse, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Please allow the time before you start tracking your package.  Every effort will be made to fulfill special requests. Ulovejoy makes our every effort to ship the purchase as soon as possible. Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond our control - such as customer/recipient unavailability, incomplete or wrong address, weather delays and natural disasters.

Back Orders: Due to constant changes in the marketplace, there is a very small chance that the item(s) you ordered will be out of stock when your order is processed. If the item is out of stock, you will not be charge for the back order item until the item is ready for shipment. We will either send you an e-mail with notification of your back order items or the back order notification message will appear on your invoice with your shipment, If you like to receive an estimate date of when the item will be shipped, please email us. Back Order usually will take approximately 1- 2 weeks to be fulfilled and shipped. Your order will be put on hold and will be shipped and charged as soon as it is back in our inventory. All Back Orders will remain open and uncharged for up to 4 weeks. We will charge and process your back order items once they are ready for shipment. Most Back Order Item arrive back in stock within 1-2 weeks, If you need any assistant with your estimate arrival dates on your back order items, please feel free to reach out to us by email or give us a call. You can cancel your back orders at anytime by emailing us too. Every effort will be made to fulfill special requests.